Refund policy

Return & Refund Policy

We stand behind every order with a 30-day satisfaction guarantee.

Damaged or defective items
If your item arrives damaged or is not functioning as described, contact us within 7 days of delivery at support@adiraa.co with your order number and photos of the issue. We'll send a replacement or issue a full refund — your choice. No return required.

Item not received
If your order hasn't arrived within the estimated delivery window, contact us at support@adiraa.co and we'll investigate immediately. If your order is confirmed lost in transit, we'll reship or refund in full.

Change of mind
If you've changed your mind or the product isn't the right fit for your needs, contact us within 30 days of delivery. As a goodwill gesture we may offer a partial refund at our discretion. We assess each case individually.

How refunds are processed
Approved refunds are issued to your original payment method within 5–7 business days. Shipping costs are non-refundable unless the item arrived damaged or defective.

Contact us
support@adiraa.co — we aim to respond within 24-48 hours.